McKinsey October 8, 2020
Protecting lives and livelihoods and ensuring stability remain the two main objectives for a large healthcare provider.
At the beginning of 2020, HCA Healthcare CEO Sam Hazen read an article about an infectious disease evolving in China that grabbed his attention. He began discussing with his team whether HCA, one of the United States’ largest healthcare systems, had procedures and approaches ready if COVID-19 spread.
Hazen joined McKinsey’s Drew Ungerman to discuss the system’s response to the pandemic and how HCA maintained focus. An edited version of Hazen’s remarks follow.
I think on March 13 was when it hit home for us, and it was “this is real. Let’s gear up.” Once we started to see the dynamics in...
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