Healthcare IT News October 14, 2021
About half say the COVID-19 pandemic – including vaccine appointment coordination and making the shift to telehealth – has made matters worse.
A study published this week from the patient experience vendor WELL Health found that the vast majority of frontline clinical support staff are reporting moderate to extreme burnout.
Nearly two-thirds say they’ve considered switching jobs or quitting due to stress.
“While much has been reported on doctor and nurse burnout, less attention has been paid to the frontline clinical support staff who have been working tirelessly throughout the COVID-19 pandemic to ensure high-quality patient care was maintained,” read the report.
“From the massive amount of patient communication needed to make the shift to virtual care, to...