Losing patients to other providers can cost some healthcare facilities up to 10 percent of their revenue

Healthcare Finance News November 9, 2018
Jeff Lagasse

Most providers are tracking patient leakage in-house through their EHRs, but many aren’t fully satisfied with the results.

Failure to manage referrals and patient leakage can result in a loss of revenue, and a new Fibroblast survey details the extent to which this is true, with 43 percent of health executives saying their organization is losing more than 10 percent of their revenue to patients going elsewhere for care.

Meanwhile, 19 percent of executives say patients seeking care at other facilities is costing their organization 20 percent of patient revenue. Twenty-three percent say they don’t know how much revenue they’re losing due to leakage.

IMPACT

Due to this trend, referral management has become a higher priority for healthcare leaders, with...

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