Fierce Healthcare July 13, 2021
A new Leapfrog Group report reviewing nationwide patient experience surveys suggests hospitals have room for improvement when discussing medicines and the transition to home care.
The findings—which are based on Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey results—also indicate that pediatric hospitals could do a better job empowering parents and guardians to voice concerns about their child’s treatment.
On the other hand, Leapfrog found hospital outpatient departments and ambulatory surgery centers (ASCs) both fared well for four different measures of patient experience. Still, patients rated their experiences in the latter setting significantly higher than the former, according to the surveys.
“Patient experience surveys are the voice of the American patient, and that voice should be the first authority...