Fierce Healthcare July 13, 2021
Dave Muoio

A new Leapfrog Group report reviewing nationwide patient experience surveys suggests hospitals have room for improvement when discussing medicines and the transition to home care.

The findings—which are based on Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey results—also indicate that pediatric hospitals could do a better job empowering parents and guardians to voice concerns about their child’s treatment.

On the other hand, Leapfrog found hospital outpatient departments and ambulatory surgery centers (ASCs) both fared well for four different measures of patient experience. Still, patients rated their experiences in the latter setting significantly higher than the former, according to the surveys.

“Patient experience surveys are the voice of the American patient, and that voice should be the first authority...

Today's Sponsors

ZeOmega
Holon
Transcarent

Today's Sponsors

Crossover Health
Qure4u

Today's Sponsor

Institute for Healthcare Improvement

 
Topics: Health System / Hospital, Healthcare System, Patient / Consumer, Provider, Safety, Survey / Study, Trends
Patient safety events jumped amid COVID-19 strain on hospitals, Press Ganey reports
Healthgrades releases 2022 hospital ratings based on patient outcomes from most common procedures
HLTH21: Health systems targeting disparities should include community projects in their investment portfolios
Ransomware and patient safety: The dangers facing hospitals and how they can adapt
Characterizing Patient Flow After an Academic Hospital Merger and Acquisition