Launching a Toolkit for Safety-Net Clinics Implementing Telemedicine During the COVID-19 Pandemic

Commonwealth Fund October 27, 2020
Courtney Lyles, Jessica Fields, Sarah Lisker, Anjana Sharma, M.D., Veenu Aulakh, Urmimala Sarkar

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Many patients face barriers to telemedicine, such as lack of smartphones or broadband, or limited digital literacy

A new toolkit can help safety-net providers introduce telemedicine with equity in mind, ensuring accessibility, quality, safety, and privacy for diverse patients

While telemedicine is a crucial tool for patients and health care providers, particularly in the current COVID-19 pandemic, without targeted intervention telemedicine has the potential to further exacerbate health disparities. Through a partnership among the Commonwealth Fund, the Center for Care Innovations (CCI), and the University of California, San Francisco, we have launched a toolkit to support providers in using telemedicine to care for vulnerable patients during this challenging time, and as means of advancing health equity.

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