VentureBeat January 17, 2021
In just a short number of years, deep learning algorithms have evolved to be able to beat the world’s best players at board games and recognize faces with the same accuracy as a human (or perhaps even better). But mastering the unique and far-reaching complexities of human language has proven to be one of AI’s toughest challenges.
Could that be about to change?
The ability for computers to effectively understand all human language would completely transform how we engage with brands, businesses, and organizations across the world. Nowadays most companies don’t have time to answer every customer question. But imagine if a company really could listen to, understand, and answer every question — at any time on any channel? My...