HealthLeaders Media September 29, 2022
More than two-thirds (67%) of respondents say they’ve used telehealth in the past year, up from 37% in 2019.
KEY TAKEAWAYS
– A strong majority of consumers say they prefer telehealth for “routine care”, such as prescription refills (80%), medication review (72%), test result consultations (71%), and mental health visits (57%).
– Nearly two-thirds of consumers (61%) say that convenience is the top reason why they use telehealth, along with faster access to care (49%) and ease of access to health information (28%).
– Among telehealth providers, LiveHealth Online ranks highest in telehealth satisfaction among direct-to-consumer brands, with a score of 869, followed by Doctor on Demand (864) ranks and eVisit (862).
– Among payers that provide telehealth services, Humana...
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