Fierce Health IT July 28, 2021
The number of people seeking care in a retail setting continues to grow, a new survey shows.
J.D. Power released its 2021 U.S. Pharmacy Study on Wednesday, where it found that 51% of customers at retail pharmacies used health and wellness services in the past year.
By comparison, 48% said the same in 2020’s report and 43% said they used such services in 2019, J.D. Power said.
James Beem, managing director of healthcare intelligence at J.D. Power, told Fierce Healthcare that while the healthcare industry as a whole saw a boost in consumer perception due to the pandemic, the tides were already shifting in the retail space.
“It’s really around cost, convenience and there’s a perception of quality now that’s...