Fierce Health Payers June 18, 2020
Medicare advantage plans are generally doing a bad job communicating with their beneficiaries, an issue that has been amplified with the COVID-19 pandemic, a new study from J.D. Power found.
The study of Medicare Advantage plans released Thursday found that Highmark had the highest overall satisfaction plans, with Kaiser Foundation Health Plan and Humana coming in second and third. But all plans had some issues with communication.
“Despite the significant positive effect on member satisfaction, just 15% of Medicare Advantage plans deliver all three information and communication performance indicators,” the study said.
This gap has gotten worse during the COVID-19 pandemic, as consumers are 3.3 times more likely to receive a helpful communication from their bank than their health plan,...
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