Medical Economics April 12, 2021
It takes just one problem or inconvenience to affect the patient’s experience at your practice.
Imagine going to the doctor for your annual checkup, and he or she pulls out files for a different patient, references medications you’re not taking, and starts discussing tests you’ve never had. A clinical mix-up like that would hurt your confidence in your physician and potentially even prompt you to find a new one.
Like the clinical experience, it takes just one problem or inconvenience to affect the patient financial experience. Frustrated patients often feel that any issue is their providers’ fault — even if it’s not. From a patient’s perspective, every part of the healthcare experience, from payments to scheduling to billing, is run by the provider. The...
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