Harvard Business Review September 18, 2020
Soldiers, surgeons, and astronauts have trained for decades in virtual reality (VR). People learn best by doing, and by getting feedback when they make mistakes, which is why these high-stakes lines of work are natural applications of the medium. But over the past few years, the cost to deploy VR has plummeted, and the technology has expanded into more general use at Fortune 500 corporations, where employees working in industries such as retail, logistics, and customer service are practicing in VR headsets to get better at their jobs.
In this article, I focus on three case studies on employee training: one based on learning physical procedures, one on conversational “soft skills,” and one on corporate culture. All three case studies...
Today's Sponsors
Today's Sponsor