HIT Consultant November 2, 2021
Since the beginning of healthcare’s digital revolution, organizations have been striving to achieve the Triple Aim of healthcare: better outcomes, lower costs, and improved patient experiences.
While reimbursement reforms and regulatory actions have helped realize measurable gains in population health and overall spending, progress on the patient experience piece hasn’t always been as clear-cut.
Firstly, patient satisfaction is a hard concept to quantify. And the technology for creating efficient, data-driven, personalized processes has, historically, been difficult to implement.
Even the basic patient check-in is fraught with problems. Providers continuously wrestle with their data, unable to match patient records correctly. This often leads to duplicate or incomplete profiles. In turn, these data integrity issues escalate into billing errors, dangerous patient...
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