Deloitte June 25, 2020
Transforming the hospital business model
The rapid adoption of virtual care and digital technologies and changing consumer sentiment during the COVID-19 crisis may echo throughout hospital business models long after the pandemic scales down. How can hospitals sustain this accelerated transformation toward the future?
Executive summary
THE COVID-19 pandemic has turned the health care industry upside down and accelerated many of the ideas for the future that some thought would take decades to take hold. Hospitals quickly deferred or cancelled elective procedures, discharged non-COVID-19 patients, used data and technology to analyze and forecast demand, implemented virtual health solutions, and moved some of their workforce to remote work. The use of virtual health technology for screening, monitoring, and e-visits as well...
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