Pharmacy Times May 16, 2022
John M. O'Brien, PharmD, MPH

Health care policy decisions based on sound data and research are essential for addressing the challenges.

Pharmacistsa are a viral part of the health care ecosystem, relied on by patients to help them navigate an evermore-complex health care system.

Their first-hand knowledge about the challenges patients face at the pharmacy counter is vital to the conversation about how the ecosystem is or is not serving patients.

When I was in pharmacy school, I thought the relationship between drug company, patient, payer, and pharmacy was straightforward: Drug companies make drugs and ship them to pharmacies; patients buy health insurance from payers, who pay pharmacies for the drugs; patients obtain their drugs from the pharmacy and go home happy (Figure 1).

As...

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