MobiHealth News January 24, 2020
It’s no secret that artificial intelligence and virtual technologies are quickly changing the patient experience. Today, provider organizations are grappling with questions about the best ways to integrate these tools into the practice.
“Historically, we focused on human innovations in healthcare to really drive patient experience, but we are now not only focusing on human factors like communication skills, training and nursing interventions, … but also looking at technology,” Susannah Rose, director of patient experience research at the Cleveland Clinic, said.
At the Cleveland Clinic, AI and virtual care technologies have already come into play when delivering care.
“We have found that over 90% of patients using this type of care feel it is as good as an in-person encounter...
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