Healthcare IT News October 30, 2019
Nearly a third of health systems rely on manual processes for prior authorizations, patient-generated pricing estimation, charity screenings, appointment reminders and other revenue cycle processes, according to a report from Eliciting Insights.
The study, which focuses on patient access – the specific portion of the revenue cycle encompassing everything that happens prior to the patient coming in – also found more than half of health systems surveyed did not offer a patient financial engagement platform, kiosks or patient self-serve scheduling.
The high cost of tech
Jackie Harder, Eliciting Insights principal consultant, explained many areas of the patient access workflow remain manual due to a combination of factors, among them the high cost of implementing a new technology.
She also noted...
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