AHIMA September 27, 2021
Today’s patients are demanding more from their local health systems. A presence in their local community is no longer enough; they’re looking for healthcare providers who fit into their schedule, deliver exceptional customer service, and empower them to manage their own care. Many consumers have even gone as far as to say they want the same experience in healthcare that they get from retailers and other service providers.
This is why the patient experience has taken a front-and-center role in the continuum of care. To deliver a service on par with popular consumer brands, healthcare organizations must think about patient experience not in terms of discrete encounters, but as a nonlinear route that takes place over weeks, months, years, and...
Today's Sponsors
Today's Sponsor