Harvard Business Review June 24, 2021
Meg Barron, Vimal Mishra, Stacy Lloyd, and Jared Augenstein


The pandemic spurred a huge increase in the use of virtual health care. But its place in the post-pandemic world is up in the air. To help policymakers, payers, providers assess the  various ways in which virtual care programs could have a positive impact for patients, clinicians, payers, and society going forward, the American Medical Association and Manatt Health developed a framework. It can be used by care providers to develop and evaluate new digitally-enabled-care models, by payers to inform coverage and payment decisions, and by policymakers to establish regulations.

The Covid-19 pandemic has spurred a dramatic increase in virtual health care in the United...

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