EHR Intelligence March 30, 2020
Patient portals can be effective tools for improving patient engagement and satisfaction, but they require a unique approach and specialized support to be useful.
With the adoption of EHR technology, the patient experience has expanded to include not only in-person but also digital interactions with providers and health information.
The patient portal is a logical starting point for healthcare organizations looking to leverage technology that improves the patient experience beyond the exam room. However, this standard feature of today’s most widely used EHR technologies requires proper planning and maintenance to provide a meaningful digital experience for patients.
In the rush to implement certified EHR technology and receive financial incentives, the patient portal likely flew under the radar for many healthcare...