Patient Engagement September 1, 2018
Patient navigators, health coaches, and community health workers are key to patient engagement and care coordination. But what is the difference between these non-clinical jobs?
Whether they are called patient navigators, advocates, coaches, or community health workers, non-clinical health workers are becoming increasingly important for patient engagement and care coordination.
About half of all healthcare workers are non-clinical staff. This includes community health workers, patient navigators, health coaches, and other individuals who interact with patients but do not dispense medical advice or carry out procedures, according to a 2014 report from the Brookings Institute.
“Although many discussions of the healthcare workforce focus on doctors and other occupations requiring advanced degrees, the healthcare system would not function without pre-baccalaureate workers—those with...
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