HIT Consultant September 27, 2021
For years machine learning (ML) has been touted as a way for health plans to leverage the mounds of data they collect on their members, but practical use cases remain relatively uncommon. For some, the perception may be that ML is a futuristic and somewhat impersonal way to operate, but the exact opposite is true — ML is already being used and is here to stay, and when deployed correctly it actually creates a more personalized experience for members.
The first thought might be that ML and artificial intelligence (AI) can be used to help teams vastly improve mundane and tedious tasks. And while it is true that AI- and ML-powered technology such as robotic process automation or optical character...
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