Healthcare IT News May 14, 2019
Mike Miliard

“We’re all looking to accomplish a lot,” said Press Ganey’s CEO at the HIMSS and Cleveland Clinic Patient Experience Summit. “But without the right organization and understanding, we’ll collapse under the weight of aspirations.”

CLEVELAND – Healthcare is full of “mission-driven, passionate people” who work hard every day to ensure safe, high-quality care and optimal patient experience, said Joe Greskoviak on Monday at the HIMSS and Cleveland Clinic Patient Experience Summit.

So why do some healthcare providers have better outcomes on those fronts than others?

While almost all health systems have mission-driven cultures and are staffed with committed leaders and caregivers, after all, there are still big disparities in performance among them, said Greskoviak, president and CEO of Press Ganey.

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