Becker's Healthcare August 5, 2020
As hospitals and health systems face financial fallout from the COVID-19 pandemic, they have greater need to collect what is owed from patients to help offset lost revenue and higher expenses. At the same time, they must consider patients’ financial situation, as many Americans have lost their jobs, been furloughed or taken pay cuts.
With this in mind, healthcare organizations must provide payment and billing options that are best suited for patients, while investing in technology that will boost cash flow. Here Casey Williams, senior vice president of payment applications for revenue cycle technology provider RevSpring, discusses how hospitals should provide a more ideal patient experience, and the types of investments they should make.
Question: As the U.S. experiences high...
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