Medical Economics January 6, 2020
Hospital billing departments coordinate health plan benefits every day. Typically, coordination of benefits (COB) is aided by patient registration workflows that gather basic demographic and health insurance information. But what if a patient gets hurt on the job or in an automobile accident? How well does your organization collect the information needed to coordinate liability claims? Is liability revenue captured — or written off?
The truth is, the rules and regulations around liability revenue can be complicated. Almost every health plan or insurance coverage in existence follows some sort of COB procedure. Resource-strapped business offices usually don’t have the time, staff, or resources to implement a comprehensive COB program for all auto insurance, workers’ compensation, and other liability reimbursement.
Nevertheless,...