Becker's Healthcare May 16, 2022
Digitizing the patient experience to make it as convenient as online shopping or travel booking can help alleviate the labor shortages that have plagued healthcare, David Peterson, chief strategy officer for health IT consultant AccuReg, wrote March 23 in Medical Economics.
Moving more of the patient registration and check-in process online can reduce the need for patient access workers, who have been in short supply during the pandemic, and increase the productivity of existing staff, Mr. Peterson says. His recommendations include:
- Allowing patients to self-register online, by uploading ID and insurance cards using their smartphone camera...
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