Fierce Healthcare August 22, 2019
Ciitizen decided to steal a page out of the playbook for healthcare quality measurement and establish a rating system for providers based on how they respond to patients’ medical record requests.
As the former head of healthcare privacy policy at the Department of Health and Human Services, Deven McGraw led efforts to issue guidance on the right of individuals to access and obtain a copy of their health information.
When McGraw joined technology startup Ciitizen two years ago, she realized the efforts by the Office for Civil Rights to educate patients and industry stakeholders about the “Right of Access” had done little to reduce friction for patients, McGraw wrote in a Ciitizen blog post.
But as Ciitizen—which helps patients collect...
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