CB Insights May 11, 2021
Conversational AI — which allows users to interact with software using their voice or text via chatbots and natural language processing (NLP) — is streamlining processes across the healthcare value chain.
Top public cloud vendors are developing the technology to enhance the patient and provider experiences, from diagnostics to appointment management to transcribing doctors’ notes.
For example, in December 2019, Amazon Web Services launched Transcribe Medical, a speech-to-text service enhanced with a medical vocabulary. This complements AWS Comprehend Medical, a fact extraction engine built to identify and code key clinical elements in text.
Similarly, Google’s Healthcare Natural Language API uses AI to identify and code clinical facts in written medical text. Meanwhile, with its $19.7B acquisition of Nuance,...