PYMNTS.com February 2, 2023
Healthcare remains among the most paper-based industries in America, which means stakeholders from patients to providers to payers are missing out on digital efficiencies.
Probing the intractable use of paper and steps required to change it, PYMNTS’ Karen Webster was joined by Bank of America (BoA) Managing Director, Co-Head Global Commercial Banking Sue Caras; Kaiser Permanente Vice President and Assistant Treasurer, Cash Management Sheila Stephens; and Cigna Treasury Managing Director and Assistant Treasurer Scott Lambert.
Webster asked the healthcare panelists to rate their digital transformation from 1 to 10, with 10 being an end-to-end digital billing and payments experience. Each rated their organization as a 6, while BoA’s Caras rated the industry at closer to a 5.
“It’s one of...
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