HIT Consultant August 31, 2021
As the coronavirus pandemic transformed workplaces and workflows, it cast a spotlight on service management and resilient systems. Here are key lessons in how AI can improve your company’s operations moving forward.
The coronavirus pandemic inaugurated a revolution in the workplace as millions of employees shifted to working remotely to stop the spread of the virus. It also expedited digital acceleration across industries, testing the resilience and scalability of service management systems and forcing many companies to address the inadequacy of their existing solutions.
Some companies were better poised than others. Their success started with IT Service Management (ITSM) systems that allowed employees to adapt quickly to remote work. These powerful platforms ensured that services for employees continued...
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