Hospital telehealth visits leveling off at 10%-20% of appointments as claims hit lowest level since pandemic

Fierce Health Payers September 9, 2021
Heather Landi

Following a telehealth boom in 2020 propelled by the COVID-19 pandemic, hospital virtual visits are leveling off to below 20% of total medical appointments.

About 40% of hospital executives report that up to 10% of their appointments are done virtually and the same percentage said 11% to 20% of their volume is virtual, according to a recent survey by KLAS Research and the Center for Connected Medicine.

The small handful of respondents (12%) are currently conducting more than 30% of their appointments virtually but note that their volumes are still inflated by the pandemic and expect their long-term volumes to be lower, the survey report said.

Telehealth use overall has stabilized at levels 38 times higher than before the COVID-19...

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