Healthcare IT Today February 24, 2023
Deep learning traditionally involves funneling huge data sets into layers of software to produce actionable insights. But when strict privacy requirements control what can appear in the output, machine learning methods have to change.
I talked to Abhi Sharma, chief product officer at Loyal, about how they do machine learning. Loyal, I’m told by Sharma, created one of first HIPAA-compliant chatbots. They are continuing to refine their chatbots and extend AI into other areas of the patient experience, using a combination of common machine learning and some new technologies inspired by Google’s BERT algorithm, with large language models.
Figure 1 shows a typical screen from one of Loyal’s chatbots, offering several options plus a box for free-form text.
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