John Halamka February 12, 2021

John Halamka, M.D., president, Mayo Clinic Platform, and Paul Cerrato, senior research analyst and communications specialist, Mayo Clinic Platform, wrote this article.

In a time of COVID, the current care models just can’t remain in place. We need innovative ways to address the high cost of acute care. One solution that is taking a front seat is telemedicine. Telecare has accelerated from 3-4% of visits in January 2020 to 90% in April to a new normal of 20% in 2021. Cultural change has modified patient expectations for the care they can get at a distance, which can be more convenient, less likely to result in COVID exposure, and more patient-centric.

Research has demonstrated that hospital-at-home programs for patients with specific...

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