Fierce Health Technology January 25, 2022
The COVID-19 pandemic drove unprecedented growth in telehealth visits as patients sought ways to safely access healthcare.
UnitedHealth Group reports that telehealth visits among UnitedHealthcare members grew from 1.2 million in 2019 to almost 34 million in 2020. Among Optum patients, telehealth visits grew from 1,000 in 2019 to 1.3 million in 2020.
“As far back as I can remember, this is probably one of the most dramatic changes in the practice of medicine, definitely over a generation,” said Mary-Margaret Wilson, M.D., UnitedHealth Group’s chief medical officer, during a recent media briefing.
UnitedHealth Group data show that telehealth growth has slowed in the past year. “But there is increased stickiness, and many of those new telehealth users are now repeat...
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