Healthcare Finance News August 21, 2018
Beth Jones Sanborn

David Hoke, who focuses on healthcare for the retail giant, said he’s never seen anyone code empathy.

Innovation breeds choices and today consumers not only have options, but they expect them. At the same time, technology can’t be the solution. It should be part of it, just not the whole plan. Providers must find partners, suppliers, tools, resources and developers who understand critically that this is all about the person.

“When designing the IT product, the technology isn’t the end-all be all solution,” said David “Rather the technology is an enabler of a human solution. Then you have a chance.”

Just don’t be seduced by the scalability and the ability of programmers to create...

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Topics: Employer, Health System / Hospital, Insurance, Patient / Consumer, Physician, Primary care, Provider, Technology
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