MedCity News November 15, 2020
Stephanie Mercado

Covid-19 and other challenges of 2020 have carried a sobering mandate: quality can no longer be a “nice-to-have” in healthcare. While there has always been a passion for quality (and with it, safety and value) across the industry, in a post-pandemic era, we will face a dire financial imperative to close the quality gap now. And the key to unlocking better quality in healthcare is found in a renewed emphasis on workforce competencies in quality.

Too often, a crack in quality systems, processes and structures leads to inefficiencies, poor outcomes, safety concerns and higher costs for all. The macro data makes this abundantly clear: Our industry wastes between $760 B and of $930B annually, and medical error, one way of...

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