PYMNTS.com January 5, 2022
The healthcare business isn’t well. The aftermath of the pandemic on practices, ongoing issues of uncollected medical debt, shifting modes of care and changing patient expectations are making prime stakeholders dizzy. But it’s a discomfort that smarter systems can help put right.
Digital transformation is that miracle cure, as Experian Health Chief Product Officer Dave Bennett told PYMNTS. From providing better patient experiences at the point of care to bringing robotic process automation (RPA) and other tech to bear behind the scenes, digital transformation is the remedy that the healthcare sector needs, stat.
Acutely aware of rough patches in both the patient journey and the provider path, Bennett said when it comes to healthcare, people are “unwilling buyers. We care...