Modern Healthcare April 24, 2019
CHICAGO — Two provider CEOs sparred on Wednesday over whether the “Amazonification” of healthcare is in the industry’s best interest, as they debated fixing a fractured consumer experience versus preserving its core mission.
Most healthcare spending is directed toward the sickest and most vulnerable who aren’t equipped to articulate their needs or shop around for care, according to Dr. Sachin Jain, CEO of CareMore Health System, at the MedCity Invest conference in Chicago. Providers need to proactively identify a patient’s needs and direct them appropriately, he said.
“Putting the responsibility on the most vulnerable isn’t good,” Jain said.
While proponents of new delivery models claim that they will transform healthcare, others contend customer-focused approaches...
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