Health Insurance Providers Push to Expand and Strengthen Telehealth Beyond COVID-19

During the COVID-19 crisis, telehealth services changed the way millions of patients receive care for their physical and mental health. While health insurance providers promoted telehealth access before COVID-19, during the pandemic it was the single biggest area for growth. Health insurance providers prioritized telehealth because it helped enable access to care for those in need, and in response nearly 70 percent of health care providers have expanded their use of telehealth.

While adoption and satisfaction with telehealth have surged, long-term access to telehealth services remains a challenge for too many, particularly America’s senior and historically underserved communities. Health insurance providers are taking significant steps to eliminate these disparities in access and ensure that...