Health care beyond COVID-19: Heading toward a new normal

NEJM June 17, 2020
Wyatt W. Decker, MD, MBA, Chief Executive Officer, OptumHealth; Mitch Morris, MD, President, Optum Advisory Services

COVID-19 has accelerated innovation at an unprecedented pace with both short- and long-term implications. The CEO of OptumHealth and the president of Optum Advisory Services discuss finding a new normal, as well as the programs and processes that will survive long after this crisis — some out of necessity, others because of the value they’ve demonstrated.

COVID-19’s disruption brings both short- and long-term implications for the health care industry. It’s put us all — providers, payers and patients — on the proverbial “burning platform.” We’ve taken many leaps we might have thought impossible a few months ago — accelerating the acceptance of new technologies and innovating at an unprecedented pace.

We face significant unemployment, and a likely slow return...

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