Healthcare IT Today September 11, 2020
Anne Zieger

A few weeks ago, my colleague John Lynn offered some data on how in-person visits have fared versus telehealth visits at UCHealth over the last several months.

In March, before the COVID-19 pandemic flared up, UCHealth was delivering less than 100 video visits per week, according to John’s source. That volume exploded up to about 20,000 video visits per week during the peak of the COVID-19 crisis. Now, things have calmed down considerably, but the system still delivers about 8,000 video visits per week. While this number may still fall further, my instinct is that the baseline has changed.

I’ve given considerable thought to what this means for the longer term, and the obvious takeaway is that even if UCHealth’s...

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