McKinsey November, 2019
Dr. Pooja Kumar Partner

At face value, the problem is simple: Getting the right care to the right people at the right cost—but anyone who has touched or worked in the industry knows that it’s a lot more complicated. As part of our series looking at productivity, Ron Walls, COO at Brigham Health discusses the opportunities to improve healthcare productivity—and the steps that leaders could be taking today to improve healthcare delivery.

In 2017, total healthcare spending accounted for 18 percent of the US economy. We are on track to reach 20 percent of the US GDP by 2027. Numerous factors have been blamed for our higher healthcare spending, but one that has been largely overlooked is poor productivity within the healthcare delivery sector.

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