Computerworld September 12, 2019
Matthew Finnegan

At the firm’s Digital Workplace Summit in London, analysts said they expect artificial intelligence to be common in the office by 2025; they already see ‘huge pent-up demand.’

LONDON – Artificial intelligence (AI) will be widely adopted in office environments in a variety of ways over the next few years as businesses invest in digital workplace initiatives, Gartner analysts said today.

The trend is expected to gather steam as voice-activated personal assistants that have proved a hit at home begin to make inroads in the office.

By 2025, the technology will “certainly be mainstream,” said Matthew Cain, vice president and distinguished analyst at Gartner – even though privacy and security concerns have limited deployments so far....

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