Health Payer Intelligence February 28, 2020
Patient satisfaction still hovers around 68 percent for TRICARE health plans and access to mental healthcare providers for new TRICARE patients is more difficult.
The reformed Department of Defense health plan is not improving patient satisfaction, according to the Government Accountability Office (GAO).
GAO found that a year after establishing TRICARE Select—a plan that offers coverage for civilian provider networks as opposed to solely military provider networks—TRICARE still gets an 80 percent positive rating for TRICARE health care and a 68 percent positive score for the TRICARE health plans.
Access to care through specialty providers became more challenging. Problems in accessing specialty providers increased from 18 percent to 24 percent.
In primary care, patients’ access to care as soon as...
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