PYMNTS.com March 26, 2023
The Federal Trade Commission (FTC) wants telehealth firms to improve their data-sharing practices.
The commission is particularly focused on companies that use customer data without disclosing the practice to their users, The Wall Street Journal (WSJ) reported Sunday (March 26). It’s a campaign that’s happening amid increased consumer use of telehealth services.
“We’re very concerned by how easy it is for consumers to hand over their most sensitive information,” Miles Plant, the FTC’s senior privacy and data security attorney, told the WSJ.
He added that the FTC wants to ensure “these companies are honest and transparent about what they’re collecting, what they’re using it for and who they’re disclosing it to.”
Among those companies is BetterHelp, a teletherapy provider that...