CHCF May 11, 2022
After a terrible skiing accident six years ago, physician-turned-entrepreneur Russ Richmond, MD, suddenly found himself experiencing health care from the patient’s point of view. On a family vacation in Vermont, he was gliding across fresh snow when another skier rammed him from behind, knocking Richmond headfirst into a tree. He suffered a traumatic brain injury and neck, arm, rib, and leg fractures.
Surgeons fused the vertebrae in his neck, implanted a titanium rod in his femur, and performed many other procedures. During the three months Richmond spent in the hospital recovering, he developed a unique bond with the caregivers who frequented his bedside. They confided that they felt overworked, underappreciated, stressed out, burned out, and eager to quit.
“I became...