Deloitte May 9, 2019
Many health plans are investing in next-generation technologies, but they might not yet have a strategy for building a next-generation workforce. The nature of work in changing in health and in all industries. This is being driven by automation and technology as well as increased consumerism, generational shifts, and open talent models. We expect the future of work will impact every health plan employee.
The Deloitte Center for Health Solutions recently surveyed more than 100 chief operating officers and chief administrative officers from health systems and health plans. While 65 percent of respondents said they have a strategic plan and a vision for their workforce of the future, only 20 percent are making investments in talent models—either by implementing new...