Joseph Kvedar July 22, 2022

Despite the hubbub around telehealth for the past 2+ years, I still hear providers (and some patients) talking about it in absolutes.  Some unattributed quotes:  

“My patients prefer to see me in person.”  

“I can’t make a diagnosis without the physical exam.”

“Can the doctor take good care of me over video?”

As we look at telehealth adoption in mid-2022, it is stuck in the doldrums.  A clear, long-term reimbursement policy would go a long way to putting the wind back in our sails, but there is more to it.

In the meantime, let’s get back to those quotes that oversimplify care into absolutes – either in-person or virtual.

The process of care delivery can be boiled down to three steps:


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