HealthTech Magazines June 10, 2021

By Jonathan Sachs, MBA, FACHE, VP of Patient Experience and Foundation, Adventist HealthCare

In 2019, I had just boarded a flight back from a vacation with my wife when we received one of those dreaded phone calls that so many of us worry about. My older sister had suffered a severe seizure and, while stable, would be having surgery in the coming days. When we landed, my wife and I visited my sister in the hospital, the first of several hospitals where we would visit her over the coming months.

In one of her rooms, I noticed an iPad hanging on the wall in a mounted holder, collecting dust. When I asked the nurse what it was for, I was told...

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