PR Newswire December 4, 2018
Cerner rated top EHR vendor across all four levels of hospital technology support services for third consecutive year.
Supporting an evolving, complex technology stack along with the needs of both internal and external customers is not easy for IT vendors. Automation and artificial intelligence will redesign the way in which tech support firms function and the result is a support operation that will look significantly changed from what exists in 2018.
“IT support will become much more customer-facing, but also much more robotic,” said Doug Brown, Managing Partner of Black Book Research. “The power of automation and the rise of the patient experience are disrupting an idling tech support sector as vendors restate relevance in the client services space.”
...Today's Sponsors
Today's Sponsor