Becker's Healthcare April 13, 2021
The days of the clipboard are over.
We’ve all been there: sitting in a crowded waiting room with a clipboard balanced on your lap, filling out a never-ending stack of the same forms you’ve filled out dozens of times. It’s frustrating, tedious, uncomfortable, and in our current times, potentially unsafe.
This scenario is no longer acceptable to patients (nor should it be) and providers must adapt. What does it take to embrace a virtual patient intake experience that benefits patients, staff, and healthcare providers?
A virtual patient experience is no longer optional
COVID-19 has ushered in a watershed moment for patient experience. Patients now not only prefer convenient, virtual experiences, they demand them – and will go elsewhere if...
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